Frequently asked questions and common issues

Frequently asked questions and common issues

How do I contact Quizrr support?
The best way to get in contact with us is to submit a ticket. Submit a ticket by clicking here.
Mon, 2 Dec, 2019 at 3:23 PM
Can I see who has completed the training so far?
No, you cannot view who has completed training. All results presented are anonymous and can't be linked to a specific person. All personal data we coll...
Wed, 23 Oct, 2019 at 10:30 AM
How can I view our training status/result?
You will find your training status and results on our portal. Please visit www.quizrr.se/portal and login.
Wed, 23 Oct, 2019 at 10:31 AM
I can't login
Unable to login to the training app or portal? Tablet can show: "There was an error when logging in. Please check your credentials" or "e...
Mon, 2 Dec, 2019 at 3:25 PM
Where can I find my username/password?
Your username and password have been sent out in an introduction email (usually to the contact person at your brand or the factory implementation team).  T...
Mon, 2 Dec, 2019 at 3:27 PM
I am unable to synchronise training data
You can normally solve this by following these steps: Make sure your tablet is connected to your Wi-Fi network and that you have access to the internet T...
Mon, 2 Dec, 2019 at 3:28 PM
Can the Quizrr training be conducted on a large screen (like a presentation)?
There is no technical solution for this right now. The training is designed to be interactive and conducted on a tablet in small groups of 1-5 players. Trai...
Tue, 29 Oct, 2019 at 1:35 PM
I think the tablet is overheating, how can I avoid overheating it?
If a tablet is overheated, stop using it until it cools down. An overheated a tablet can turn off by itself. Sometimes the screen can also turn black, becom...
Mon, 2 Dec, 2019 at 3:30 PM
The training application was deleted/removed
If/when the training application has been deleted, it is easy to reinstall the application and you will get back to training in no time! All you have to do ...
Mon, 2 Dec, 2019 at 3:31 PM
The tablet screen turned black and/or unresponsive
Try these steps first: Make sure the tablet is not overheated (click here for a guide) Close all running applications on the tablet (click here for a gui...
Mon, 2 Dec, 2019 at 3:34 PM