If something isn't working right in the Quizrr dashboard or training app, you've probably run into one of our common error messages. This guide walks you through the steps that usually fix it.
When you might see this
The most common version is a "Something went wrong" message — usually when registering your organization. You might also see:
"Failed to load training content" when opening training
A video that won't load
The Quizrr website or app not working as expected
These are usually caused by the same handful of things, and the steps below fix most of them.
What you can try
Work through these one at a time:
Make sure your internet connection is stable.
Clear your browser's cookies and cache.
Open your browser in incognito mode or a private window.
Try a different browser (Chrome, Firefox, Safari, etc.).
Switch to a different device.
Try a different internet connection.
Ask your IT team to whitelist these domains and emails:
quizrrapp.com
@quizrr.app
@quizrrapp.com
If the issue continues after trying these steps, please send us a message through the chat or contact us at [email protected]. We’re always happy to assist!