You can normally solve this by following these steps:

  1. Make sure your tablet is connected to your Wi-Fi network and that you have access to the internet
    • To test your internet access, you can visit in the browser on the tablet
    • If you can't visit, contact your IT-department, ask them for help and to grant access to
  2. Now that you have connected to your Wi-Fi network and can access, you should be able to sync the training data. Please try to sync the training data again


If you still can't sync training data, try the following:

  1. Update the training application (Click here for a guide)
  2. Try again after you have updated the application


Do you need additional help? Contact us by submitting a ticket here