Common questions
Common questions for getting started
By Sara and 1 other2 authors4 articles
- Why didn't I receive my one-time password (OTP)?Here are some tips to help you troubleshoot.
- Adding labor agenciesMake sure your employees can select the correct labor agency during registration
- How do I update my account information?No worries — mistakes happen, and we’re here to help you fix them.
- What is a facility ID and where can I find it?Entering the correct facility ID ensures you're linked to the right training from the start.
